Talking about bureaucracy, Indonesia maybe one of the worst case in the world. Sometimes officials cannot differentiate what is "commercial thing" and what is "social thing". Their head and brain full of how to monetizing something. Long story short when openSUSE 11.4 was out, SUSE sent 300 pieces promo DVD for me on August 2011 that I should then distribute again for free with my own time and money to spread the free open source software here in Indonesia.
At that time the combination of stupid person on forwarder side and corrupted-mind officials made me cannot took the DVD from Customs.
When openSUSE 11.1 out a couple of years ago I can easily got my openSUSE DVD sent from SUSE to Jakarta. So we are talking about declining quality of Indonesian Customs here after government always talking about good governance. Shame on them isn't it?
On March 2012 openSUSE sent me 500 pieces promo DVD of openSUSE 12.1 and this time SUSE change the stupid forwarder. The new forwarder asks me to prepare some documents that should be submitted through government offices, Ministry of Justice and Ministry of Commerce prior to go to Customs office. Previous forwarder not clearly explain this new thing to me. The new forwarder also doesn't allow me to bring the documents to Customs office, they will do it for me. I just only come to the Customs in the end of the process to claim the goods.
So in April 26, 2012 three months after the release date I get the openSUSE 12.1 Promo DVD here in Jakarta. Huh...
I will distribute the DVD to school teachers and facilitators in Yogyakarta province in Indonesia, and also for Indonesia Translation Team for openSUSE Documentation.
Officials if you read this rambling "shit" don't get me wrong, I'm 100% Indonesian, I love this beautiful country very much so please don't ruin that. Please serve Indonesian citizen better because that's your only duty as a civil servants.
For capitalist company please train your staff and fire your in-competence people!